![]() You may also want to try a different seating area or select "best available" to see if there are seats available in another section. Solution: If you selected more than one seat, try decreasing the amount. ![]() However, you should check back on the site from time to time as new seats may become available. If you checked for a single seat and got this message, Ticketmaster has probably sold out of its allocation for the event. Problem: This error appears when, at the moment you submit a request for tickets, the ticketing computer can't find the number of tickets you requested in any one place. Sorry, we are unable to fulfil your specific request Sometimes the tickets or QR codes are not viewable until the day of the event. Please resubmit your ticket request and complete your order within five minutes. I cant see my mobile transfers or Im having trouble accepting them. You might try disconnecting and then reconnecting to your Internet provider to improve the speed. Solution: A slow Internet connection may cause this error. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. Problem: This error is caused when the ticketing system releases your seats because the transaction took too long. Too Much Time Has Elapsed Before We Received Your Information Solution: Please resubmit your ticket request and try again. Receiving this error means that your request did not make it to the ticketing system. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Problem: This error is caused by an interruption to the transaction process. If you do not know if you are accessing the Internet by using a proxy server, contact your Internet service provider.Īccess Ticketmaster through a direct Internet connection and not through any service using proxy servers. Solution: Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. Proxy servers save copies of sites on their server rather than connecting users to the Internet or the specific site requested. Problem: Some online service providers use a device called a proxy server. Make sure nothing is blocking your browser from accepting cookies, which will also block Ticketmaster from placing your seating information in your computer's temporary memory which is necessary to purchase tickets (See Cookies and Graphics section). Your browser must be set to accept cookies and graphics in order for you to purchase tickets from Ticketmaster, so make sure your browser is accepting cookies before you try to make a purchase. Below we've explained possible causes for error messages and how to avoid them in future. We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets, especially if you're trying to get your hands on popular tickets.
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